Privacy Policy – ShadeSystems Ltd
Effective Date: 16 July 2025
1. Introduction
ShadeSystems Ltd (“we,” “us,” “our”) operates the shadeSystems.co.nz website (“Site”) and provides wholesale shade solutions, trade partnerships, and related services. We also collect leads from individuals or businesses who engage with us for marketing or informational purposes.
We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, international privacy standards (e.g. GDPR for EU contacts).
This policy explains what information we collect, how we use it, and your rights.
2. What personal information we collect
We collect different types of personal information depending on your relationship with us:
Wholesale customers
- Contact details (name, company name, job title, email, phone, business address)
- Wholesale account details (order history, pricing agreements, trade references)
- Payment-related details (processed securely via trusted third parties)
- Delivery & logistics information
- Marketing leads & general enquiries
- Name, email, phone number, company/organisation (if provided)
- Your message or inquiry details
- Marketing preferences (e.g., newsletter opt-in)
Website visitors
- IP address, browser type, device information
- Analytics data (e.g. via Google Analytics or similar tools)
- Cookies (see Section 5)
3. How we collect personal information
- Directly from you when you fill in a contact form, subscribe to marketing emails, request product info, or register as a wholesale partner
- Indirectly through your interactions with our Site (cookies, analytics, email marketing engagement)
- From trade events or referrals (e.g. where you consent to share your details for follow-up)
4. How we use personal information
We use your information for legitimate business purposes, including:
- Wholesale relationship management – processing wholesale applications, orders, invoicing, logistics
- Lead nurturing & marketing – following up on inquiries, sending product updates, newsletters, and promotions (only with consent)
- Improving our services – understanding website usage, refining our communications
- Legal & compliance purposes – fulfilling tax, accounting, and regulatory obligations
We will only use your information for marketing if you have opted in or otherwise given consent.
5. Cookies & website analytics
Our Site uses cookies and similar technologies to:
- Enable core website functionality
- Measure traffic and performance using tools like Google Analytics
- Improve user experience and tailor content
You can disable non-essential cookies in your browser settings. For more info, see our Cookie Notice (can be linked separately).
6. How we protect and store your data
- Stored securely on password-protected systems hosted in New Zealand or reputable cloud providers
- Encrypted in transit (HTTPS/TLS)
- Access is restricted to authorized personnel only
- Data is retained only for as long as necessary for business or legal purposes
7. Who we share information with
We do not sell or rent your data. We may share limited information with trusted third parties who support our business, such as:
- IT & cloud hosting providers
- Email & marketing platforms (e.g. for sending newsletters)
- Logistics, accounting, and payment processing services
- Legal and regulatory authorities, where required by law
Some of these providers may operate outside New Zealand. Where this happens, we ensure appropriate safeguards are in place.
8. Marketing communications
If you provide your details (e.g. via a contact form or trade show), we may send occasional product updates, newsletters, or invitations to events.
- You can unsubscribe at any time by clicking the unsubscribe link in emails or by contacting us directly.
- If you’re a wholesale customer, we may still send essential account or service communications even if you opt out of marketing emails.
9. Your rights
Under the New Zealand Privacy Act 2020 (and GDPR, if applicable), you have the right to:
- Request access to the information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for marketing communications
- Request deletion of your personal data (where legally and commercially feasible)
To exercise your rights, see Section 11.
10. Data breach response
We have processes to detect and respond to data breaches. If a breach poses a risk to your privacy, we will notify you and the New Zealand Privacy Commissioner where required.
11. Contacting us about privacy
Privacy Officer
ShadeSystems Ltd
Email: [email protected]
12. Changes to this Privacy Policy
We may update this policy periodically. The latest version will always be published on our website with the effective date shown above.
13. Governing law
This Privacy Policy is governed by the laws of New Zealand.
Acknowledgment
By visiting shadeSystems.co.nz, submitting an inquiry, or engaging with us as a wholesale partner, you agree to the practices described in this Privacy Policy.
